Terms of Service

These Terms govern your access to and use of Hartia. Please read them carefully. By creating an account or using the Service you agree to these Terms.

1. Who we are

Hartia (the “Service”) is operated by Dubir Group LTD(“we”, “us”, “our”), a company incorporated in the Republic of Cyprus (registration number HE 394277), with its registered office at Charalampou Mouskou & Grigori Afxentiou, 20. ATHINODOROU BUSINESS CENTER, 3rd floor, Flat/Office 306, 8010, Paphos, Cyprus. You can reach us at [email protected].

“You” means the firm or individual that registers for or uses the Service. If you use the Service on behalf of a firm, you represent that you are authorised to bind that firm to these Terms.

2. The Service

Hartia is a document automation platform for legal firms. It generates commercial proposals, immigration document packages, legal service agreements, and branded client intake forms from data and templates your firm provides, and it includes an AI inbox module for triaging client messages. The Service produces documents; it does not provide legal advice, and your firm remains fully responsible for the content of documents sent to clients. We may add, change, or remove features over time.

3. Accounts & eligibility

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for the accuracy of your account information and for keeping your credentials secure. You are responsible for all activity under your account.
• You must notify us promptly of any unauthorised use of your account at [email protected].

4. Subscriptions, fees & billing

• A free pay-as-you-go tier charges €0.99 per generated proposal against a prepaid balance you top up. The Base plan is billed monthly at €9/month for unlimited proposals.
• Optional add-ons, the immigration document package module and on-premise hosting, are billed in addition, at the rates shown in your account. Prices are exclusive of any applicable VAT unless stated otherwise.
• One custom branded proposal template and one branded intake form are included. Additional template development is quoted and billed separately.
• Payments are processed by Creem.io, acting as merchant of record: the payment transaction, applicable VAT, and payment receipts are handled by Creem, and Creem's buyer terms apply to the payment itself.
• You authorise us (and our payment processor) to charge your payment method for all fees due. If a payment fails, we may suspend or limit the Service until payment is received.
• Except where required by law, fees are non-refundable. You may cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then.
• On-premise hardware (e.g. a Mac mini) is purchased and owned by you.
• We may change our prices on reasonable prior notice; changes apply from your next renewal.

5. Your content & data

You retain all rights to the data and materials you submit to the Service, including your firm details, branding, client data, proposals, and templates (“Your Content”). You grant us a limited licence to host, process, transmit, and display Your Content solely to operate and provide the Service to you. You are responsible for having the rights and any necessary consents to provide it, including the personal data of your clients. Our handling of personal data is described in our Privacy Policy.

6. Acceptable use

You agree not to:

• use the Service to produce fraudulent, unlawful, infringing, or deceptive documents;
• upload malware or attempt to gain unauthorised access to the Service, other accounts, or our systems;
• interfere with or disrupt the integrity or performance of the Service, or circumvent usage or access limits;
• reverse engineer, resell, or sublicense the Service except as permitted by law; or
• use the Service in violation of applicable laws, including sanctions and export-control laws.

We may suspend or terminate access for material or repeated breaches of this section.

7. Intellectual property

The Service, including its software, design, and trademarks, is owned by Dubir Group LTD and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. We reserve all rights not expressly granted.

8. Third-party services

The Service relies on third-party providers (for example, hosting, email delivery, and payment processing). Your use of those features may be subject to the providers' own terms. We are not responsible for third-party services we do not control.

9. Availability & support

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, modify, or discontinue features, and will use reasonable efforts to give notice of material changes. On-premise installations are updated remotely by us; you agree to give reasonable access for maintenance you request.

10. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. Hartia is a tool to help you produce documents; it does not provide legal advice, and you are responsible for the accuracy and legal compliance of the documents you produce and issue.

11. Limitation of liability

To the maximum extent permitted by law, Dubir Group LTD will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, or for the legal consequences of documents your firm issues. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You agree to indemnify and hold Dubir Group LTD harmless from claims, damages, and reasonable expenses arising from Your Content or your breach of these Terms or applicable law.

13. Suspension & termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if required by law. On termination, your right to use the Service ends. We will make Your Content available for export for a reasonable period after termination, after which it may be deleted in line with our Privacy Policy.

14. Governing law & disputes

These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law rules. The courts of Cyprus will have exclusive jurisdiction over any dispute, without prejudice to mandatory consumer-protection rights you may have in your country of residence.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email at least 30 days in advance). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Email [email protected] or write to Dubir Group LTD, Charalampou Mouskou & Grigori Afxentiou, 20. ATHINODOROU BUSINESS CENTER, 3rd floor, Flat/Office 306, 8010, Paphos, Cyprus.